The Copper Barn
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Store Policies


Accepted Methods of Payment. We accept Paypal. At Present, Visa, Mastercard, American Express and Discover may be used using your PayPal account. We will soon handle these ourselves. We also accept personal checks, and Money Orders. (We will hold for the Check or Money Order to clear).


Most items sold on The Copper Barn are dropped shipped from the Manufacture, or Distributor of that product.

All items under these catagories are subject to the requirements of the several company from whom the product originated.

All requirements of said companies supercede but do not replace any other requirements in this policy.  Most of the wording in this policy is that of the companies as well as The Copper Barn.


Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. Large, Bulky, and Heavy items are shipped by Freight Carrier.  In addition, some items may be shipped directly from the manufacturer to customers.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.


Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to CopperBarn@charter.net (with "RETURN" in the subject field). Include a detailed explanation of the reason, or problem for your return request. At that time we will contact you for further information or send the return authorization number (RA#) with return instructions. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before being returned.

If you received a different product than initially purchased, the item must be returned with the following:

·  If at all possible do not open wrong item shipped.

·  All original contents (product, manuals, parts, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.


Once a return is authorized by our return department you should:

  1. You should pack the item as well or better than received to avoid damage. Damaged goods will not be accepted for returns. Damages will be between you and the Carrier.
  2. Returned items Damaged during return for not being packaged properly will be returned to sender COD.
  3. Return the item to the address given to you by our return department.
  4. Write the Return Authorization Number clearly on the box or package.
  5. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or items with a value of over $100.00 sent by United Parcel Service {U.P.S.} must be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error.

You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

 

Shipping Charges that are not Refundable.

Please read Return Policies carefully.  Most shipping charges to the customer are paid if included in free shipping.  Any shipping charge to send back to the company is the responsibility of the customer.  Items sent back for repair, or replace the company will pay the shipping charge back to the customer.  Items that are refused, and returned for reasons other than repair, or replace will be refunded minus the original shipping charge.  Sur-Charges, and added charges for shipping are not refundable, and could possibly be recurred if an item is sent back for repair,or replace.  The Copper Barn will follow the manufactures, and or the Drop Shippers Policy in this event.  Items where the customer pays the original shipping fee to receive a product will not be refunded.  Please understand the policy for the item you are ordering.  Bulky, fragile, and heavy items that are shipped by freight can be costly.

Other fees not refundable.

Any fees charged for processing your payment by Pay-Pal, Credit Card Companies et. that are not refunded to The Copper Barn, and handling fees will not be refunded to the customer.  These fees are usually called re-stocking fees.  This fee is usually between 3% and 5%.  The Copper Barn will not charge a flat %, nor will we add to it, but will charge the actual amount incurred. 



The Copper Barn
1945 Mt. Carmel Rd
Newnan, GA  30263-4217
USA
Phone: 770-304-9126


If calling Long distance, please advise, and I will return your call.
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